Returns & Refunds

We want you to be completely satisfied with your purchase; therefore, Sandro offers a 30-day return policy for all unworn items in their original packaging. Please ensure all tags remain attached to qualify for a full refund to your original payment method.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Pack Your Items

  Carefully place the items in their original box or a secure shipping mailer, ensuring all original designer tags are included.

• 3.
  Attach the Label

  Download and print your prepaid shipping label from the portal and affix it securely to the outside of your return package.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 7-10 business days of receipt.